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Car Hire Terms & conditions

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Conditions of Web Ritmocars for car hire in Mallorca, Menorca, Ibiza & Formentera

  • 1- The reservation voucher must be presented when collecting the car
  • 2- The following documents are also necessaay: Passport or Id Card, driving license and a valid credit card. Credit card is required upon arrival, as a guarantee (and a second credit card may be asked as a second guarantee)

Minimum age: 21 years old and at least 1 years as driving licence holder for groups A, B, C, . Other groups 25 years old with 2 years experience. From group D onwards vehicles must be booked in upon request and must also be reconfirmed. Maximum rental is 30 days. Payment conditions: credit card Visa or Marster Card, we do not accept debit card, Diners Club, American Express, Postepay or cash. The cardholder must also be the vehicle's main driver.

    Our rates include
  • - VAT
  • - Collision Damage Waiver insurance (CDW) WITH EXCES against damages to the rental vehicle caused by accident, the excess varies according to the category of vehicle between 600 € - 1.200 €.
  • - Unlimited mileage( EXCEPT CAR HIRE WITH PICK UP IN IBIZA ISLAND OFFICES max 200 km/day)
    Our rates do not include:
  • - Surcharge of young driver: Young driver surcharge for drivers under 25 years or who have held a licence for between 1 and 4 years must pay 5 € per day.
  • - Baby or children seats 6 euros per day and per baby seat with a minmum of 18 euros, so if needed they should be booked in.
  • - Booster seat 4 euros per day and per booster seat with a minimum of 15 euros per booster seat and per contract, so if needed they should be booked in.
    (The installation of baby seats and boosters seats will always be the customer's responsibility).
  • - Additional Driver fees are € 5 per day with a minimum of 15 euros. The cardholder must also be the vehicle's main driver, an aplication must be completed for an additional driver if the cardholder is unable to drive or does not wish to do so.
  • - The damage insurance (CDW) does not include damage to tyres, wheel rims, hubcaps, interior of the vehicle, wing mirrors, rear view miror, car glass, locks, undercarriage, clutch, engine, sump, catalytic, converter and radiator,error fuel tank filler, battery recharge, loss of keys, towtruck, taxi transfer after accident, deposit for vehicle repalcemetn and compensation for lost rental days while the vehicle is being repaired. It is possible to reduce the excess to zero by taking out a special extra insurance, customers who do not wish to take out thisinsurance must pay the excess with the credit card.
  • - Hire a GPS device must pay a security deposit of 50 euros that will be charged on the credit card and it has a cost of 5 € per day.
  • - The return of the vehicle more than 59 minutes over the stated end time of the rental contract will generate a charge of 100 € per day plus an extra amount corresponding to the additional rental days ( with a minimum of 100 € and one day rental charge).
  • - Traffic Management fee: If the vehicle receives a fine during the rental period, you will be responsible for full payment of the fine as well as a 20 € traffic fine management fee.
  • - The reservation does not refer to a specific vehicle ( car brand, model, colour, accessories, etc.) but rather a group of vehicles with similar technical and design characteristics.
  • -Charge for losses car triangles 20 €, reflective vest 20 €,loss of vehicle documentation 20 € car keys from 75 € depending car group.
  • - In case of accident, if exceed more than 48 hours within the client does not inform the company, the client will be charged 100% of the damage of the vehicle. In case of accident there will be a charge of 10 euros per accident claim management and charge of 35 euros for fault accident management
  • -DELIVERY HOTELS There is an extra 30 euros charge for delivery to hotels and 30 euros charge per return the car in hotels ( except Mallorca-Menorca and Formentera in this places there are not delivery, only main offices).
  • - One Way: There is an extra charge for one-way reservations applicable only in bookings with pick up in Ibiza Island with a a cost of 30 €. One way reservations are not passible between offices located in different islands.
  • - Harbour fee of 20 euros for bookings with pick ups in Ibiza harbour or San Antonio harbour.
  • - Local charge of 35 euros for all vehicles collected outside offices opening hours
  • - Local charge of 30 euros for all vehicles returned outside office opening hours.
  • - Charge of clean dirt Extrem: between 30 - 150 euros.
    - CHARGE OF EXCEED LIMITED MILEAGE IN IBIZA (200 KM/DAY): if you exceed this mileage limit, there will be an extra charge for mileage excess according to the following amounts:
  • * GROUPS A-B-C 0,50 €/km
  • * GROUPS D-D2 0,60 €/km
  • * GROUPS D4-D5-E-F-F1 0,75 €/km
  • * GROUPS G-H-H2 1,00 €/km.
    Excess liability CDW CDW
  • Groups A,B,C: 600 €
  • Groups D,D2: 700 €
  • Groups D4,D5,F,G 1000 euros
  • Groups F1,H,H2: 1.200 €
    We offer 2 option covers to cancel partial or totally the excess liability
  • BASIC COVER: inclouded body damage (not covered wheels, wheel trims, tyres,glass and windscreens, wing mirrors, clutch, battery, underside of vehicle, loss of keys and misfueling):Groups A,B,C: 10 euros/day (min 30 euros);Groups D,D2: 13 euros/day (min 39 euros); Groups D4,D5,F,G: 18 euros/day (min 54 euros); Groups F1,H,H2: 22 euros/day (min 66 euros).
  • RELAX COVER: ( not available under 30 years old)inclouded wheels, wheel trims, tyres, body damage, glass and windscreens, wing mirrors, ( not covered clutch,underside of vehicle, loss of keys and misfueling):Groups A,B,C: 15 euros/day (min 45 euros);Groups D,D2: 18 euros/day (min 54 euros); Groups D4,D5,F,G: 23 euros/day (min 69 euros); Groups F1,H,H2: 30 euros/day (min 90 euros).

FUEL POLICY: FULL-FULL our rates do not include fuel. All our cars are rented with a full tank of petrol and must be returned with a a full tank. Otherwise, a refuelling service charge of 30 € will apply in addition to the cost of fuel we have to add on return.

    Airport Office Hours (Ibiza-Mallorca -Menorca): 08:00 am to 22:00 pm without charge.
  • - Ibiza airport from 01st May 2017 to 31st October 2017 will be open 24h. bookings and returns between 08:00am to 21:00pm will be without charge; bookings and returns between 21:01pm to 07:59am will be an extra charge of out of hours.
  • - Mallorca airport from 20th March 2017 to 31st October 2017 will be open from 07:00 am to 02:00 am.bookings and returns between 08:00am to 22:00pm will be without charge; bookings and returns between 22:01pm to 07:59am will be an extra charge of out of hours.
  • - Menorca airport from 01st May 2017 to 31st October 2017 will be open from 07:00 am to 02:00am.bookings and returns between 08:00am to 22:00pm will be without charge; bookings and returns between 22:01pm to 07:59am will be an extra charge of out of hours.
  • - Ibiza harbour from 01st May 2017 to 31st October 2017 will be open from 08:30am to 13:00pm and from 16:30pm to 20:00pm
  • - Formentera from 01st May 2017 to 31st October 2017 will be open from 08:30am to 20:00pm. bookings and returns between 08:30am to 20:00pm will be without charge; bookings and returns between 20:01pm to 08:29am will be an extra charge of out of hours.
  • - Ibiza coast offices from 01st May 2017 to 31st October 2017 will be open from 08:30am to 13:00pm and from 16:30pm to 20:00pm. There will be an extra fee of 35 euros per rental after hours and one extra charge of 30 euros for return in out of office hours.
  • IBIZA AIRPORT: There will be a charge of 10 euros of return cars at the public parking in the Office Hours. MALLORCA AND MENORCA AIRPORT: There will be a charge of 20 euros in bookings of Mallorca and Menorca with return car in Airport Parking out office hours.

The final deadline for processing claims will be 30 days from the signing of the contract. (from the beginning of our services).

    PAYMENT CONDITIONS:
  • A) payment on arrival - paid the booking on arrival the price indicated on the product without the extras at the time the contract is
    • B) pre-paid bookings (by credit card Visa or MasterCard) 5% off web price
    • - it is paid at the time of booking through one of our systems secure (Verified by Visa / MasterCard SecureCode) cancellations of bookings
    • - if the customer notifies more than 7 days in advance will be refunded 100% of the total amount paid at the time of booking
    • - if the customer notifies under 7 days to 4 days in advance will be refunded 50% of the rent
    • - if the ustomer gives notice within 3 days will not be entitled to the refund of the amount paid and is considered like a no show.

All cancellations of prepaid bookings HAVE TO COMMUNICATE IN WRITING with the reference NUMBER REPORTING TO EMAIL info@ritmocars.com, by telephone will not be accepted.

Privacy policy for ritmocars car hire in Ibiza, Palma de Mallorca, Menorca y Formentera
Terms Glossary

CDW (Collision Damage Waiver): Insurance for Partial Exemption of Liability for Damage. It eliminates the customer's liability for damage to the vehicle except the value of the franchise.
TP (Theft Protection): This insurance partially exempt the liability for theft.
PAI: Personal accident insurance.
Franchise: Is part of the responsibility that is not covered by the recruitment of products CDW, Partial Exemption of Damages, and TP, Partial Exemption of Theft.
SuperCDW: In addition to the products of CDW and TP, completely eliminates liability for damage to the vehicle itself and / or robbery.
Control Damage or Check-In: This is the check that is done to the vehicle after its rental to a customer, where is checked  the level of gasoline, kms, state of upholstery, sheet metal, paint , Accessories, etc.. in order to properly carry out the liquidation of the contract.
Promotional Bonds: They are the Corporate Bonds granted by A tu Ritmo RentaCar, S.L.  that allow the carrier to accede to a few tariffs and special conditions of rent but not credit, and therefore the service it is charged  directly the the final user.

 
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